Get in Touch
Last updated: September 30, 2026
Thanks for writing to sandcloudoffee.xin. Cedar Dune Home LLC handles customer mail, phone, and order questions for Sand CloudL.
Desk hours
Monday–Friday: 9:00 AM–6:00 PM Eastern Time
Saturday, Sunday, and U.S. federal holidays: closed
Use [email protected] for orders, product questions, or general help. Put your order number in the subject line when you already have one.
Phone
+1 (516) 374-2906. If we miss the call, leave a name, number, and order ID. We return messages on the next business day.
Sand CloudL / Cedar Dune Home LLC
18 Broadway, Suite 2B, Woodmere, NY 11598, United States
This is a mailing address. We do not take walk-ins. Returns need an RMA first — see the Returns & Refund Policy and wait for authorization before you ship anything back.
What we can help with
- Tracking: check the shipment email first. If nothing arrives within three business days of purchase, email us.
- Returns: follow the Returns & Refund Policy; every return needs prior approval.
- Fit and materials: ask before you buy if you are unsure.
- Wholesale: email [email protected] with “Wholesale Inquiry” in the subject.
- Privacy requests: email [email protected] with “Privacy Request” in the subject.
Messages after 6:00 PM ET or on a weekend are answered the next business day.